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Evidence Guide: ICTSAS602 - Implement change management processes

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ICTSAS602 - Implement change management processes

What evidence can you provide to prove your understanding of each of the following citeria?

Plan ICT system changes

  1. Determine and document organisational change procedures and conventions according to organisational requirement, policies and procedures
  2. Identify required personnel responsible for change management policy and procedures
  3. Evaluate current ICT system to determine changing user or business patterns
  4. Develop and document ICT change management plan according to organisational requirements
  5. Submit document to required personnel, seek and respond to feedback
Determine and document organisational change procedures and conventions according to organisational requirement, policies and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify required personnel responsible for change management policy and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate current ICT system to determine changing user or business patterns

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop and document ICT change management plan according to organisational requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Submit document to required personnel, seek and respond to feedback

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify technology system change needs

  1. Determine industry standard ICT benchmarks
  2. Compare identified needs against performance benchmarks and identify and document required changes
  3. Determine and document required changes and determine impact
  4. Submit document to required personnel, seek and respond to feedback
  5. Determine and document change schedule
  6. Implement change management plan according to organisational policies and procedures
  7. Identify and document new performance benchmarks
  8. Determine and document required changes and implementation requirements
Determine industry standard ICT benchmarks

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Compare identified needs against performance benchmarks and identify and document required changes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine and document required changes and determine impact

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Submit document to required personnel, seek and respond to feedback

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine and document change schedule

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement change management plan according to organisational policies and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and document new performance benchmarks

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine and document required changes and implementation requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Submit document to required personnel, seek and respond to feedback

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor and review implementation

  1. Measure change performance against new benchmarks
  2. Submit performance results to stakeholders
  3. Obtain sign-off on changes
  4. Provide appropriate documentation and reporting
Measure change performance against new benchmarks

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Submit performance results to stakeholders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain sign-off on changes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide appropriate documentation and reporting

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

identify and plan Information and Communications Technology (ICT) system changes on at least one occasion.

In the course of the above, the candidate must:

implement, monitor and review ICT system changes, including:

applying guidelines and policies to the change management process

maintaining required version control

maintaining compliance with existing accessibility and other policies.

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

major change management principles

functions and features of industry standard information technology systems

internet and internetworking architecture

principles and structure of performance benchmarking

server access security procedures and general security issues relating to required operating system

industry standard methods of communicating change to stakeholders

organisation’s policies and procedures that may impact on implementing change management tasks.